Terms & Conditions

01Acceptance of these Terms

These Terms & Conditions (the "Terms") form a binding agreement between you and 8connections Ltd. ("8connections", "we", "us" or "our") and govern your access to and use of the 8connections website, web application, mobile applications, APIs, integrations and related services (together, the "Service").

By creating an account, clicking "I agree", or otherwise using the Service, you confirm that you have read, understood and accept these Terms and our Privacy Policy. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to both you and that organisation.

If you do not agree to these Terms, you must not use the Service.

02Who we are & definitions

8connections Ltd. is a company registered in England and Wales under company number 14820887, with its registered office at Unit 8, 120 Bermondsey Street, London SE1 3TX, United Kingdom.

• Member — any individual with an 8connections account.
• Lead — information about a business opportunity or a prospective buyer, including any Lead Brief and any Contact Data, that a Member shares through the Service.
• Lead Brief — an anonymised summary of a Lead (for example role, industry, company size, region and stated need) that does not directly identify an individual.
• Contact Data — personal data that identifies or allows contact with a prospect, such as a name, email address, phone number or social profile.
• Intro — a request or act of introducing one person to another through the Service.
• Credits — non-monetary points earned and spent within the Lead Exchange.
• Referral Agreement — an agreement between Members, recorded in a Deal Room, setting out a fee payable for a referred deal.
• Workspace — a Teams account administered by an organisation for its users.

03Eligibility & accounts

To use the Service you must:

• be at least 18 years old and able to form a binding contract;
• work in, or run a business with, a customer-facing commercial role (for example sales, business development, account management, partnerships or founder-led sales);
• not be barred from using the Service under applicable law, including sanctions laws; and
• not have previously had an account terminated by us for breach of these Terms.

You may hold only one personal account. You are responsible for keeping your login credentials confidential, for enabling multi-factor authentication where offered, and for all activity under your account. Tell us immediately at security@8connections.com if you suspect unauthorised access.

If your account is part of a Workspace, the Workspace administrator may manage your access, view content you share into team spaces, and close your Workspace seat. Your personal network, private messages and earned Credits remain associated with your personal account unless your administrator's agreement with us states otherwise.

04Verification & profile accuracy

We verify Members using work email confirmation, employer checks and, where available, professional profile connections. A "Verified" badge means we have completed these checks at a point in time; it is not an endorsement of a Member, their employer or their products.

You agree that all information in your profile — including your name, employer, role, territory, ideal customer profile and products sold — is accurate and kept up to date. You must update your profile within 30 days of changing employer or role. We may remove the Verified badge, limit features or suspend accounts where information is inaccurate or cannot be confirmed.

05Member conduct

8connections only works if Members can trust each other. When using the Service, you must not:

• send unsolicited bulk messages, chain intro requests, or use the Service to run cold outreach campaigns;
• scrape, crawl, harvest or export Member or Lead data except through features we provide for that purpose;
• share Leads you know or suspect to be fake, stale, purchased from list brokers, or obtained in breach of any law or contract;
• resell, sublicense or publish Leads or Contact Data obtained through the Service to anyone outside the relevant Deal Room;
• impersonate any person or misrepresent your employer, role or authority;
• use the Service to recruit candidates, sell lead lists, or promote multi-level marketing or financial schemes;
• harass, threaten, discriminate against or abuse any person;
• manipulate Credits or reputation scores, including through collusive or circular exchanges, multiple accounts or fake acceptances;
• offer or accept bribes or any payment that would breach anti-bribery laws (including the UK Bribery Act 2010 and the US Foreign Corrupt Practices Act) or your employer's policies; or
• interfere with, reverse-engineer, probe or circumvent the security or normal operation of the Service.

You are responsible for making sure that participating in lead exchanges and Referral Agreements is permitted by your employment contract and your employer's policies, including conflict-of-interest and confidentiality rules.

06Lead-exchange rules & responsibility for shared contact data

6.1 How sharing works

Leads are first published as Lead Briefs, which must not contain Contact Data. Contact Data may only be disclosed to another Member after the prospect has agreed to be introduced (the "double opt-in"), or where you have another lawful basis for disclosure that you can evidence on request.

6.2 Your warranties

Each time you share a Lead or Contact Data, you represent and warrant that:

• you obtained the information lawfully and have a valid lawful basis under the UK GDPR, the EU General Data Protection Regulation (EU) 2016/679 and any other applicable data-protection law to disclose it to the receiving Member for the purpose of a business introduction — for example the prospect's consent or a documented legitimate-interests assessment;
• sharing it does not breach any confidentiality obligation, non-disclosure agreement, employment contract or customer contract that binds you or your employer;
• you have provided, or the double opt-in flow provides, any transparency information that the prospect is entitled to receive;
• the information is accurate, current and relates to a genuine business opportunity; and
• you will promptly tell us and the receiving Member if the prospect withdraws consent or objects.

6.3 Receiving Leads

If you receive Contact Data, you become an independent controller of that data and must: use it only to pursue the specific business introduction; comply with applicable marketing and anti-spam laws, including the CAN-SPAM Act, the UK Privacy and Electronic Communications Regulations (PECR), the EU ePrivacy rules and Canada's Anti-Spam Legislation (CASL); honour opt-out and erasure requests without delay; and not add the prospect to automated sequences or third-party lists without a separate lawful basis.

6.4 Our role

We provide tools to publish, request, consent to and log Lead exchanges. We are not a party to any business relationship between Members and prospects, and we do not verify every Lead. We may review, hide or remove Leads and suspend sharing privileges where we reasonably believe these rules have been broken. Records of each exchange (including timestamps of consent) are retained as described in our Privacy Policy.

6.5 Sensitive data

Do not share special-category data (such as health, ethnicity, political opinions or religious beliefs), criminal-offence data, financial account numbers or government identifiers through the Service.

07Credits & reputation

Credits are earned when a Lead or Intro you share is accepted, and are spent to unlock Leads from other Members. Paid plans may include monthly bonus Credits. Credits:

• have no monetary value, are not money, e-money or a stored-value product, and cannot be purchased, sold, transferred between accounts or redeemed for cash;
• may be reversed if a Lead is reported and confirmed as invalid, duplicated or shared in breach of these Terms;
• expire 12 months after they are earned, or immediately when an account is terminated for breach; and
• may have their earn and spend rates adjusted by us from time to time to keep the Exchange balanced, with at least 14 days' notice for material changes.

Your reputation score is calculated automatically from signals such as acceptance rates, response times, Lead quality ratings and closed referrals. We may explain the main factors but are not required to disclose the exact algorithm. You may contest a rating you believe is wrong by contacting support.

08Referral agreements & payouts

Members may agree a referral fee in a Deal Room before an Intro takes place. A Referral Agreement is a contract between the referring Member and the receiving Member (or their employer). 8connections is not a party to it, but provides tools to record the terms, track deal status through connected CRMs, and settle payments.

• Payment processing. Payouts are processed by our payment partner, Stripe, under the Stripe Connected Account Agreement. You must complete identity and tax verification before receiving payouts.
• Trigger. Unless the Referral Agreement says otherwise, a payout becomes due when the referred opportunity is marked closed-won and the payer confirms that the end customer has paid.
• Platform fee. A platform fee of 5% of each payout applies, except that Pro Members pay no platform fee on the first USD 5,000 of payouts they receive in each calendar year. Teams fees are set out in the applicable order form.
• Disputes. If the parties disagree about whether a payout is due, we may hold the funds for up to 60 days while the parties resolve the dispute. We may share Deal Room records with both parties to help, but we do not arbitrate.
• Taxes & compliance. You are responsible for any taxes on payouts you receive and for confirming that receiving referral fees is permitted by your employer and by the rules of your industry (for example regulated financial, legal or healthcare services, where referral fees may be restricted or require disclosure).

09Subscriptions, billing & refunds

The Service is offered on a Free plan and on paid plans (currently Pro and Teams). Prices and features are shown on our pricing page and at checkout.

• Automatic renewal. Paid plans renew automatically at the end of each monthly or yearly term at the then-current price unless you cancel before the renewal date.
• Payment. You authorise us and our payment processor to charge your chosen payment method for all fees and applicable taxes. Fees are exclusive of VAT, sales tax and similar taxes unless stated otherwise.
• Free trials. If you start a free trial, you will be charged at the end of the trial unless you cancel beforehand. We will remind you at least 3 days before the trial ends.
• Cancellation. You can cancel at any time in Settings → Billing. Cancellation takes effect at the end of the current billing period, after which your account moves to the Free plan.
• Refunds. Yearly subscriptions cancelled within 30 days of the initial purchase receive a pro-rated refund. Otherwise fees are non-refundable except where required by law. If you are a consumer in the UK or EU, you may have a statutory right to cancel within 14 days of purchase.
• Price changes. We will give at least 30 days' notice of any price increase, which will apply from your next renewal.
• Late payment. If a payment fails, we may downgrade or suspend paid features after reasonable notice.

10Third-party integrations

The Service can connect to third-party products such as HubSpot, Salesforce, Pipedrive, Slack, Google Workspace, Microsoft 365, Zapier and Stripe. When you enable an integration, you authorise us to access and exchange data with that product on your behalf, within the permissions you grant. Your use of third-party products is governed by their own terms and privacy policies, and we are not responsible for their availability, security or actions. You can disconnect an integration at any time in Settings.

11Intellectual property

The Service, including its software, matching models, design, text, graphics, the 8connections name and logo, and all related intellectual property rights, is owned by 8connections Ltd. or its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes.

You must not copy, modify, distribute, sell or lease any part of the Service, or use our trademarks without our prior written permission. If you send us feedback or suggestions, we may use them freely without any obligation to you.

12Your content & licence to us

You keep ownership of the profile information, messages, Lead Briefs, notes, files and other materials you submit ("Your Content"). You grant 8connections a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, adapt and display Your Content solely to operate, secure, improve and promote the Service — for example, to show your profile to potential matches and to calculate match scores.

We will not sell Your Content or Contact Data, and we will not use the content of your private messages or Deal Rooms to train general-purpose AI models. We may use aggregated, de-identified data (for example industry-level exchange statistics) for analytics and benchmarking.

You are responsible for Your Content and confirm you have all rights needed to grant this licence. We may remove content that we reasonably believe breaches these Terms or the law.

13Privacy & data protection

Our Privacy Policy explains how we handle personal data as a controller. For Teams customers, our Data Processing Addendum ("DPA") applies to personal data we process on your behalf and forms part of these Terms. Where Members exchange Contact Data with each other, each Member acts as an independent controller as described in Section 6.

14Suspension & termination

You may close your account at any time from Settings → Account. We may suspend or terminate your access, remove content, or reverse Credits, with or without notice, if:

• you materially or repeatedly breach these Terms, in particular Sections 5 and 6;
• we are required to do so by law or by a competent authority;
• your conduct creates risk or possible legal exposure for us or other Members; or
• you have not logged in to a Free account for more than 24 months.

Where reasonable, we will tell you why and give you an opportunity to respond. On termination, your right to use the Service ends, unspent Credits are forfeited, and any payouts already due under completed Referral Agreements will still be settled unless withheld due to fraud or breach. Sections 6, 8 (for amounts accrued), 11, 12, 15–18 survive termination.

15Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, 8connections disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not guarantee that you will receive any particular number of matches, Leads, Intros, meetings, deals or payouts; that any Lead is accurate or will convert; or that other Members will honour Referral Agreements. Match scores and reputation scores are estimates and not professional advice. Nothing in these Terms excludes any statutory rights you have as a consumer that cannot be excluded by contract.

16Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited under applicable law.

Subject to the above, 8connections will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, business, goodwill, anticipated savings or data, arising out of or in connection with the Service or these Terms.

Our total aggregate liability arising out of or in connection with these Terms or the Service in any 12-month period is limited to the greater of (a) the fees you paid to us for the Service in the 12 months before the event giving rise to the claim, and (b) USD 100.

17Indemnity

You agree to indemnify and hold harmless 8connections Ltd., its affiliates, officers, employees and agents from any claims, damages, losses, fines and expenses (including reasonable legal fees) arising from: (a) Leads or Contact Data you share; (b) your breach of these Terms or of any data-protection, anti-spam or anti-bribery law; or (c) any dispute between you and another Member or a prospect, including under a Referral Agreement.

18Governing law & disputes

These Terms and any dispute or claim (including non-contractual disputes) arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in the EU, Scotland or Northern Ireland you may also bring proceedings in the courts of your country of residence and benefit from any mandatory consumer protections there.

Before starting formal proceedings, both parties agree to try to resolve the dispute informally for at least 30 days by contacting the other party in writing.

19Changes to these Terms

We may update these Terms to reflect changes to the Service, the law or our business. For material changes we will give you at least 30 days' notice by email or in-app before they take effect. The "Last updated" date at the top shows when these Terms were last revised. If you continue to use the Service after changes take effect, you accept the updated Terms; if you do not agree, you should close your account before the effective date.

20Contact us

Questions about these Terms? Get in touch:

• Email: legal@8connections.com
• Post: 8connections Ltd., Legal Team, Unit 8, 120 Bermondsey Street, London SE1 3TX, United Kingdom
• Or use our contact form.